Get your package ready and book a pick-up for free via official website https://www.interconnectexpress.com.

After login to your account, select Download Template in Create Orders section and you can create up to 100 shipments at once using the bulk shipment upload feature.

A parcel weight can be calculated by actual weight or volumetric weight. Actual weight is the weight of the parcel in kilogram (kg).

Volumetric weight is calculated based on your parcel dimension. If your parcel is huge, you would need to calculate the volumetric weight using the calculator.

Parcel weight will be determined by either actual or volumetric weight (vw) or whichever is higher. VW also applies if either one dimension is above 30cm. If you're sending big items (either side exceeds 30cm), you will need to calculate both volumetric weight and actual weight and quote whichever is higher on the website to avoid weight discrepancy.

Yes, please make sure parcel is well packed to avoid unwanted damages.

Please secure your fragile items with inner, second and tertiary packaging and pack in a carton box to ensure packaging is sturdy to avoid unwanted damages.

You may track your shipment by key in consignment number in Interconnect Express Cargo official website, or login to your account to monitor all your orders’ movement.

• Aerosol
• Alcohol
• Animals of any form (alive or dead)
• Animal antiquities
• Any product related to illegal activities or which is prohibited by law.
• Articles of unusual value
• Batteries / lithium-ion batteries
• Biological samples
• Currency / money /cheque / coin / cash / gold / silver bullions
• Chainsaw
• Counterfeit / pirated goods and materials
• Cyanides or precipitates
• Driving licence / birth cert / identification card / passport / debit card / credit card
• Drugs (including prescription) / narcotics / tobacco / vape
• Dry ice
• Engines
• Firecrackers
• Fire extinguisher
• Food (except Transprompt Freight)
• Furs
• Hazardous goods /toxic powder
• Jewellery
• Lighter
• Lottery tickets
• Perishable goods
• Religious items
• Seat belt tensioner
• Sexual explicit content
• Sinks
• Stamps (unless franked)
• Steering wheel
• Toilet fittings
• Waste
• War savings
• Weapons (real or fake)

Interconnect Express Cargo will not be responsible for any loss or damage of the prohibited item(s). No compensation for loss or damage will be given. If you have any questions or are in any doubt as to the acceptability of your goods, feel free to contact us prior to shipping.